Privacy Policy
Natasja Scheepers
Flight Centre Independent
Effective Date: 8 September 2025
At Natasja Scheepers – Flight Centre Independent, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communications. By using our website or services, you consent to the practices described below.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address when you fill out a form or contact us.
- Travel Preferences & Details: Trip destinations, dates, travel companions, and other information you provide to help us plan your travel.
- Website Usage Data: IP address, browser type, pages visited, time spent on the website, and referral source (collected via cookies or analytics).
- Marketing Preferences: Whether you consent to receive newsletters, promotions, or updates from us.
2. How We Use Your Information
We use your information to:
- Plan, organise, and manage your travel bookings.
- Respond to enquiries, requests, or complaints.
- Provide personalised travel recommendations and offers.
- Improve our website, services, and user experience.
- Comply with legal obligations and security requirements.
- Send marketing communications, only if you have opted in.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Travel Suppliers: Airlines, hotels, car rental companies, and tour operators to organise your travel arrangements.
- Service Providers: Payment processors, IT support, and marketing service providers who assist us in providing services.
- Legal Authorities: When required by law, regulation, or legal process.
We ensure all third parties we share your information with are compliant with privacy regulations and use your data only for the purposes we specify.
4. Cookies and Tracking
Our website uses cookies and tracking technologies to:
- Enhance your browsing experience.
- Analyse website traffic and user behaviour.
- Personalise content and offers.
You can choose to disable cookies in your browser settings, but some website features may not function properly if you do.
5. Data Security
We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or storage on electronic systems is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Withdraw consent for marketing communications at any time.
- Object to or restrict the processing of your personal information.
To exercise any of these rights, contact us using the details below.
7. Retention of Data
We will retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, your information will be securely deleted or anonymised.
8. Children’s Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Natasja Scheepers – Flight Centre Independent
Email: natasja.scheepers@flightcentre.co.za or marketing@markethear.online
Phone: 082 776 4908